Technical Support Engineer (NYC)

The Software Technical Support Level 2 will be responsible for support our installation and customer support teams at a senior level.

Strong background in of DICOM and HL7
Working knowledge of network configuration (DNS, VPN, IP Proxy, TCPIP, load balancers, system security), SQL and Windows system administration and troubleshooting
Requires highly effective communication skills, both verbal and written

This position will be reporting to the main campus in New York City, Monday-Friday 8am-5pm
Analyzing break/fix issues and working with empathy and sense of urgency to deliver solutions to meet customer/partner needs, ensuring all customers receive prompt and courteous support enabling the highest possible customer satisfaction
Working with customers, development teams or level 1 support teams to resolve product issues
Advising and coaching level 1 and/or technical consultants on the identification and resolution of issues or system build or configuration performing and documenting this knowledge

Working knowledge of network configuration (DNS, VPN, IP Proxy, TCPIP, load balancers, system security), SQL and Windows system administration and troubleshooting
Requires highly effective communication skills, both verbal and written

Full Time

Bachelor's degree (BA/BS) in Business, Computer Science, Information Systems or related field preferred or equivalent experience with at least 10 years of experience

At least 10 years of experience

New York

The pay range for this position is $37.10 to $63.61, hourly
The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more

Sr. Position